In most cases, this is simply a matter of slow delivery. If you have not immediately received your items, just wait a couple of hours and all should be okay. If nothing happens, please contact our Support Team and send the following information:
1. Your Player ID.
2. Number of orders. It should be mentioned in the receipt email sent by Google (GPA.XXXX-XXXX-XXXXX).
3. The name of the product you bought.
4. Purchase date.
5. Email address connected to your Google Play account.
*Here is a guide to reviewing your bill at Google Play (link)
Please read and follow the instructions to be able to provide us with the image with the payment code for your order so we can better assist you.