In most cases, this is simply a matter of slow delivery. If you have not immediately received your items, just wait a couple of hours and all should be okay. If nothing happens, please contact our Support Team and send the following information:
1. Your Player ID.
2. Number of order. It should be mentioned in the receipt email sent by Google (GPA.XXXX-XXXX-XXXXX).
3. The name of the product you bought.
4. Purchase date.
5. Email address connected to your Google Play account.
Comments
11 comments
I bought gems for $4.99 and $1.99 and never received the gems. Please put on the game for me ty
Please send your infomation to khd.support@imba.co
I broughy gem for 4.99 for 1,050 and it was recieved.
I still never recieved my gem that i paid 4.99 for 1,050 gems .im not spending no more money on this game and i will encourage people on google pay NOT to BUY as well .An i will rate game as poo. I been waiting three days now.
I made purchased last day for 1050 gems but still didnt reveive it
I made a purchase amounting 100 php, but still not receiving the items.
Below is the confirmation message. "Thank you for purchasing OneSoft Studio - Special Offer - Gem Pack (Kawaii Home Design - Decor & Fashion Game)! 112.00 PHP was deducted from your airtime load or billed on your postpaid account."
Please help, i purchase 500 gems, but i dont receive 😭
I sent a ticket in a few days ago and got no response. I just emailed you at khd.support@imba.co . Can someone respond to me please? I would really like the items in the game before the event ends.
Please Help I purchased "Hard Working Stylist worth 100php" "Novice Pack worth 100php" but because of error of connection it wasn't received kindly please send me the items that I purchased.
I purchased the membership, but there I don't seem to receive my daily gifts. I have sent an email, but no response yet. Could see what is going on? Thanks
I submitted 2 tickets already but my concern is still not being addressed.
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