Payment's successful but the items is NOT received

Please check your internet connection, as it should be stable to add newly purchased items to the game.

If the transaction is interrupted, restart your device and check if "purchased items" is displayed.

If "purchased items" still don't appear in the game, contact our Player Support at :

Fanpage Kawaii Mansion
- Please access the Fanpage Kawaii Mansion
- And send us a message.

Or you can contact via mail support: kawaiimansion@imba.co

🔰 Please have the following information ready:
1. Your ID (you can copy it in Setting)
2. The name of your device and the Country you are located in.
3. The number, name and photos of the packages you have purchased.
4. Exact time you purchased (can be referenced in bill)
5. Copy of receipts or screenshots of your purchase history.
The receipt is emailed to the account used to make the purchase as soon as the purchase is completed.
You can find more information about your purchase history in the customer support section of the respective guide links.

For AppStore : 

Purchase history in the App Store

For Google Play :

Purchase history in Google Play

*Note:

- A valid receipt photo must fully show the information as shown below.
- We only accept receipt images from the App Store or Google Play. Receipts obtained from other apps or service providers are not valid.